Your Personal Lifestyle Concierge

Effective Date: March 8, 2026

Last Updated: March 8, 2026

Zavi ("we," "our," or "us") operates the Zavi Concierge mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App.

1. Information We Collect

Personal Information

When you use the App, we may collect the following personal information:

• Name (first name and last name)
• Email address
• Phone number

Automatically Collected Information

• Push notification tokens - to send you notifications about your concierge requests
• Device information - device type and operating system version for app compatibility

Service Request Data

When you submit concierge service requests, we collect the details you provide, including request titles, descriptions, service types, priority levels, and preferred dates.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your user account
• To process and fulfill your concierge service requests
• To send push notifications about request status updates
• To enable communication between you and the concierge team
• To manage your membership credits and tier
• To improve and maintain the App

3. Data Storage and Security

Your personal information is stored securely on our servers. We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication using JSON Web Tokens (JWT)
• Password hashing for stored credentials
• Role-based access controls limiting data visibility

4. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing or advertising purposes.

Your information may be shared only in the following limited circumstances:

• Within your organization - Your company administrator may view your name, membership tier, and request summaries (not detailed request descriptions) to manage company services
• Zavi concierge team - Our team accesses your request details to fulfill your service requests
• Legal obligations - If required by law, regulation, or legal process

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you wish to have your data deleted, please contact us using the information provided below.

6. Your Rights

You have the following rights regarding your personal data:

• Access - Request a copy of the personal data we hold about you
• Correction - Request correction of inaccurate or incomplete data
• Deletion - Request deletion of your personal data
• Opt-out - Disable push notifications through your device settings

To exercise any of these rights, please contact us at the email address below.

7. Children's Privacy

The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: